Terms & Conditions

WF Shine Mobile Car Valeting

Effective Date: 8th January 2025

By booking or using services provided by WF Shine, you agree to the following Terms and Conditions. Please read these carefully before making a booking.

1. Definitions

1.1. “Company”, “we”, “us”, or “our” refers to WF Shine.

1.2. “Client”, “you”, or “your” refers to the individual or entity booking our services.

1.3. “Services” refers to mobile car valeting and detailing services provided by the Company.

1.4. “Operative” refers to the Company’s employee or representative carrying out the Services.

1.5. “Vehicle” refers to the car, van, or other vehicle being serviced.

2. Services Provided

2.1. The Company provides mobile car valeting and detailing services at locations within Wakefield and surrounding West Yorkshire areas.

2.2. Services will be carried out at the Client’s specified address, provided it is within our operational area and safe to access.

2.3. We offer three main service packages: Basic Exterior (from £30), Standard Clean (from £100), and Deep Clean (from £160). Full service details are available on our website.

2.4. The Company reserves the right to refuse service if:

• The location is unsafe or inaccessible
• Weather conditions pose a safety risk
• The vehicle’s condition requires specialist treatment beyond our scope
• Access to the vehicle cannot be properly arranged

2.5. While we strive to deliver high-quality results, perfect outcomes cannot be guaranteed. Results may vary depending on the vehicle’s age, condition, and previous treatment.

2.6. Some vehicles may require additional time or products due to excessive dirt, pet hair, staining, or other heavy soiling. Additional charges may apply and will be discussed with you before work begins.

3. Booking and Appointments

3.1. All bookings must be made at least 12 hours in advance via phone, email, WhatsApp, or our website contact form.

3.2. Appointments are scheduled between 8:00 AM and 8:00 PM. We will provide an estimated arrival time based on our daily schedule.

3.3. We aim to arrive within the agreed time slot, but delays may occur due to traffic, weather, or earlier appointments running over. We will notify you as soon as possible if delays are expected.

3.4. The Client must ensure safe and clear access to the vehicle. All windows and doors must be closed before our arrival.

3.5. If working near a residential property, please ensure nearby windows and doors are closed to prevent water ingress.

3.6. The Client must inform us of any access restrictions, parking permits required, or gate codes needed to reach the location.

4. Access and Keys

4.1. The Client is responsible for ensuring the vehicle is unlocked and accessible at the agreed time.

4.2. If you cannot be present, you must arrange for keys to be left securely or with a trusted person. Please inform us in advance of these arrangements.

4.3. If access is not possible upon arrival and we wait more than 15 minutes without contact, the appointment may be treated as a missed booking and a cancellation fee of 25% of the service cost will apply.

4.4. If the vehicle locks during the service and keys are not available, we may only be able to complete the exterior clean. No refund will be provided for incomplete interior work in these circumstances.

4.5. By booking our service, you give permission for our Operatives to access and work on your vehicle if it is accessible upon arrival.

5. Client Responsibilities

5.1. The Client must provide a safe working environment free from hazards.

5.2. You must inform us of any pre-existing damage, fragile components, or special conditions that may affect the service.

5.3. Please remove all valuables and personal items from the vehicle before our arrival. WF Shine is not responsible for any items left in the vehicle.

5.4. If your vehicle has allergies-triggering materials or you have sensitivities to cleaning products, please inform us before booking. We will use milder alternatives where possible.

5.5. The Client is responsible for ensuring suitable drainage at the service location. We work in compliance with UK environmental regulations but cannot be held liable for water pooling or drainage issues on your property.

6. Workplace and Third-Party Locations

6.1. If booking a service at your workplace, car park, or any third-party location, you must obtain permission from the property owner or management before booking.

6.2. Our Operative may request confirmation from site management upon arrival. If permission is denied or cannot be verified, the service may be cancelled and a 25% cancellation fee will apply.

6.3. If permission is withdrawn after the service has begun, the Client remains liable for the full service cost.

6.4. We reserve the right to refuse service at certain locations including underground car parks, active construction sites, or locations with significant safety concerns.

7. Pricing and Payment

7.1. All prices are as quoted at the time of booking and displayed on our website.

7.2. Once a booking is confirmed, the agreed price is fixed and will not increase unless additional work is required and agreed in advance.

7.3. Vehicle size classification (Standard or Large) is determined by the Operative and is non-negotiable. Larger vehicles include SUVs, vans, 7-seaters, and pickup trucks.

7.4. Additional charges may apply for:

• Excessively dirty vehicles
• Heavy pet hair removal
• Severe staining or contamination
• Vehicles requiring specialist products or extra time

Any additional charges will be discussed with you before work begins.

7.5. All prices are fixed and non-negotiable. We do not accept haggling or price negotiations.

7.6. Payment is due immediately upon completion of the service via cash, card, or contactless payment.

7.7. If immediate payment is not possible, payment must be made within 7 days via bank transfer to our business account. Please use your vehicle registration as the payment reference.

7.8. Late payments may incur interest charges and recovery costs.

8. Cancellations and Rescheduling

8.1. At least 24 hours’ notice is required for cancellations or rescheduling.

8.2. Cancellations made with less than 24 hours’ notice will incur a cancellation charge of 25% of the booked service value.

8.3. If we need to cancel due to severe weather, vehicle breakdown, or staff illness, we will offer an alternative date at no extra charge.

8.4. In extreme weather conditions (storms, floods, or weather warnings), we may reschedule for safety reasons. You will be contacted as soon as possible.

9. Weather Policy

9.1. Light to moderate rain will not prevent services from proceeding.

9.2. In heavy rain, we may apply protective products to maintain quality or postpone exterior work if conditions are unsafe.

9.3. Interior services can usually proceed regardless of weather conditions.

10. Liability and Insurance

10.1. WF Shine holds valid Public Liability Insurance.

10.2. We take great care with every vehicle, but we cannot accept responsibility for:

• Pre-existing damage, defects, or weak paintwork
• Scratches or imperfections revealed by cleaning
• Damage to vinyl wraps, decals, aftermarket modifications, or non-original bodywork
• Items left inside the vehicle
• Issues caused by contamination requiring specialist treatment beyond our service scope

10.3. Clients must inform us in advance if their vehicle has been wrapped, resprayed, or has aftermarket body modifications. Cleaning of such vehicles is carried out entirely at the Client’s risk.

10.4. Any claims for damage must be reported within 24 hours of service completion with photographic evidence. Claims made after this period may not be investigated.

10.5. In the unlikely event we are found liable for damage, our liability is limited to the value of the service provided, up to a maximum of £250, except in cases of serious negligence where this limitation does not apply.

10.6. White marks or streaking may occasionally appear due to weather conditions or previously applied products. If you notice any issues, please contact us within 24 hours and we will arrange to address them.

11. Service Duration

11.1. Estimated service times are:

• Basic Exterior: 45-60 minutes
• Standard Clean: 2-3 hours
• Deep Clean: 3-4 hours

11.2. Actual time may vary depending on vehicle size, condition, and specific requirements. The Client must ensure the vehicle is available for the full duration required.

11.3. We complete all services to our quality standards, regardless of time taken.

12. Equipment and Water Supply

12.1. We provide our own water supply and power equipment.

12.2. In rare cases of equipment failure, we may request access to a water tap or power outlet if available. This is uncommon and only requested when essential.

12.3. We use professional-grade products and equipment to deliver high-quality results.

13. Photography and Marketing

13.1. We may take photographs or videos before, during, or after service for quality control, insurance, training, or marketing purposes.

13.2. By booking our service, you consent to this unless you notify us otherwise.

13.3. Personal details, addresses, and registration plates will be obscured or removed from any public marketing materials.

14. Data Protection

14.1. WF Shine complies with UK GDPR regulations.

14.2. We collect only the personal information necessary to provide our services, including names, addresses, phone numbers, email addresses, and vehicle details.

14.3. Your information is stored securely and will not be shared with third parties except where legally required.

14.4. You have the right to request access to, correction of, or deletion of your personal data (except where we must retain it for legal or tax purposes).

14.5. We may occasionally send promotional emails or offers. You can opt out at any time by contacting us.

15. Complaints and Disputes

15.1. If you are not satisfied with our service, please contact us within 24 hours of completion. We will investigate and work to resolve the issue fairly.

15.2. Complaints made after 24 hours may be more difficult to investigate and may not be upheld.

15.3. We expect all Clients to treat our staff with respect. Abusive, aggressive, or threatening behaviour will result in immediate termination of service and refusal of future bookings.

15.4. All disputes are governed by the laws of England and Wales.

16. Refund Policy

16.1. As our services are time and labour-based, refunds are not normally provided once work has begun or been completed.

16.2. Refunds may be considered in cases of proven damage caused by our service, significant service failure, or overpayment.

16.3. Your statutory consumer rights are not affected.

17. Force Majeure

17.1. WF Shine shall not be held liable for delays or failure to provide services due to events beyond our reasonable control, including severe weather, road closures, vehicle breakdown, fuel shortages, pandemics, or other unforeseen circumstances.

17.2. We will make reasonable efforts to notify you and reschedule at the earliest opportunity. No compensation will be due in these circumstances.

18. General Terms

18.1. These Terms and Conditions apply to all bookings and services provided by WF Shine.

18.2. We reserve the right to update these Terms at any time. Updated versions will be published on our website.

18.3. Continued use of our services after changes are made constitutes acceptance of the updated Terms.

18.4. If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

19. Governing Law

19.1. These Terms and Conditions are governed by the laws of England and Wales.

19.2. All disputes shall fall under the jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Phone: 07798 95908
Email: info@wfshine.co.uk
Address: Wakefield, West Yorkshire

By booking our services, you confirm that you have read, understood, and agree to these Terms and Conditions.

Last updated: 8th January 2025